Problem Solving (15)

Having issues? Find solutions for common problems, from order delays to account access, with clear troubleshooting steps.

The Seller did not deliver my Order in time. What can I do?

Modified on Tue, 25 Nov, 2025 at 4:50 PM
My Order hasn't been delivered, but the Order Details indicate that the Seller has completed the Delivery.

Modified on Tue, 25 Nov, 2025 at 4:54 PM
How can I contact the Seller?

Modified on Tue, 25 Nov, 2025 at 5:35 PM
How do I open a Trade Dispute or escalate an Issue?

Modified on Tue, 25 Nov, 2025 at 5:17 PM
Should I click "Confirm Delivery" before I receive the Item?

Modified on Tue, 25 Nov, 2025 at 5:21 PM
Is it possible to arrange a Delivery with the Seller that is not offered through the Website's provided Options?

Modified on Tue, 25 Nov, 2025 at 5:22 PM
How do I report inappropriate Offer/User Behavior?

Modified on Tue, 25 Nov, 2025 at 5:35 PM
How do I change my Currency Setting?

Modified on Tue, 25 Nov, 2025 at 5:36 PM
At what point should I reach out to the Seller and what kind of Assistance can I expect?

Modified on Tue, 25 Nov, 2025 at 5:40 PM
What does it mean when my Order is in the "preparing" Status?

Modified on Tue, 25 Nov, 2025 at 5:42 PM